Below are some of the frequently asked questions we receive. Click on the question to view the answer.
You will find practical information and routes under Getting here, complete with maps.
There are taxi ranks right alongside Malmö Arena.
The restaurants open no later than 2 hours prior to the start of a performance/event. For those who do not have a table reservation in any of our restaurants, the foyer opens approximately 1 hour prior to the start of a performance/event. Entry to the seating area is by agreement with the organiser, but no later than 40 minutes prior to the scheduled starting time of the performance/event.
For sporting events and selected concerts/performances, there will be a total of 53 reserved places for spectators in wheelchairs and the same number of places for those accompanying them. For concerts and other events where the stage is relocated, the number of wheelchair places is subject to change. For wheelchair reservations, please call +46 (0)77-578 00 00.
Yes, ear plugs and music plugs are being sold inside the arena.
Bottles, cans, selfiesticks, camera and recording devices, umbrellas and laser pointers are not allowed at Malmö Arena.
Food and drinks from outside the arena are not allowed either.
No pets of any kind are allowed.
If we consider a person to be too intoxicated, he/she will not be allowed to enter Malmö Arena.
We follow the recommendations from The Public Health Agency of Sweden.
Read more at: https://www.folkhalsomyndigheten.se/livsvillkor-levnadsvanor/miljohalsa-och-halsoskydd/inomhusmiljo-allmanna-lokaler-och-platser/buller/hoga-ljudnivaer/fragor-och-svar-om-hoga-ljudnivaer-fran-musik/#g
Let our staff know at the event and we might be able to help you right away. Furthermore, you can contact us on email: email@example.com
Note that even though you have bought a seat in the arena - we can not guarantee that the people in front of you will remain seated during a whole concert.
It is not allowed to bring food or beverages into the arena. We here summarize the reasons for this:
1. In our own control program regarding food and beverage we have a responsibility to secure that food and beverages that are being consumed in Malmö Arena is being handled in a hygienic and good way.
2. At many events the artist’s or the production’s security organization doesn’t allow food and beverage being brought in. The reason for this is that thru a security perspective it is impossible to secure that for example alcohol or flammable liquids not are being brought in.
3. Our liquor license is based on that we have control of age, serving areas and sobriety.
If there is a need for special diet our ambition is to always be accommodating and find solutions as long as it’s possible. You can always contact our restaurant, firstname.lastname@example.org latest 2 days prior to your visit to the arena.
Go to the event you wish to attend and click on, Book here! Then follow all the steps until your booking is complete and payment has been accepted. You will then receive confirmation to the email address specified.
Cancellation must be made in writing to email@example.com no later than 15.00, 2 days before the event, otherwise your card will be charged.
DIBS, which is our payment service provider, is responsible for ensuring that sensitive information such as credit card numbers and codes are handled with the highest level of security in accordance with the requirements for certification in the regulations Payment Card Industry Data Security Standard (PCI DSS).
Tickets purchased through Ticketmaster can be delivered as follows:
Mobile ticket: the ticket is sent via sms to your mobile telephone. Alternatively, you will receive your ticket by e-mail which you then print out yourself. Please note that all tickets must be printed out.
Postal distribution: the ticket is sent by letter.
Ticketmaster agents: at present there are approximately 65 agents (see FAQ question below).
You can pick up your tickets at the box office at Malmö Arena: Monday-Friday 13:00–17:00 (ordinary work day), and 2 hours before the event.
The box office at Malmö Arena is a Ticketmaster agent and is open: Monday-Friday 13:00–17:00 (ordinary work days), and 2 hours before the event.
Address: Arenagatan 17
Other agents in Malmö: FOLK å ROCK, Lilla Torg and DIREKTEN at Kronprinsen.
Click here for a list of all Ticketmaster agents in Sweden
You can purchase a giftcard at ticketmaster.se
Click here for more information