FAQ - Eurovision
Here we list the most common questions we receive.
Click on the question to view the answer.
FAQ: To visit Malmö Arena
How do I get to Malmö Arena?
You can easily get to Malmö Arena by public transport. Malmö Hyllie train station and bus stops are close to Malmö Arena.
During Eurovision, you can buy a ticket in Skånetrafiken's app that gives you unlimited travel for eight days. Of course, you can also buy a one-day ticket in the app.
More travel info
When do the entrances to Malmö Arena open?
- All Evening Previews and Live Shows 6/5, 7/5, 8/5, 9/5 and 11/5:
Festival area opens at 5 PM, and main entrance at 7 PM
Afternoon Previews 7/5 and 9/5:
Festival area opens at 12 noon, and main entrance at 1 PM
Afternoon Preview 11/5:
Festival area opens at 11 AM, and main entrance at 11:30 PM
If you have a VIP ticket, you should have received an email with information about times for those entrances. If you haven't received mail, check your junk mail, otherwise contact premium@malmoarena.com
The Malmö Arena Festival area is a gated area outside Malmö Arena's main entrance, with DJs, bars and food trucks. Make sure you have your ticket ready - you need to show a valid ticket to enter the festival area. The no bag policy also applies to this area. No food and beverage from the festival area can leave the outdoor area- but don't worry, once you get in to the Malmö Arena you will find new bars and kiosks.
The area closes when the show starts.
Is there an accessibility entrance?
Yes, the gates on the far right in the main entrance are for visitors in wheelchairs, visitors with reduced mobility or other disabilities.
But please note; if you have a Standing Floor Ticket you can't enter here. You then need to use the entrance marked Standing Floor.
I have a VIP ticket. When does my entrance open?
Is there a no bag policy?
Yes, bag ban applies.
We adhere to the authority decision regarding a no bag policy at major public events. Bags are prohibited, with the exception of 1 small purse max 20 cm x 10 cm 1 cm, or small bag for medical purposes in commercial non glas containers, or changing bags for babies and young children, if children are present.
The no bag policy already applies entering the Malmö Arena festival area infront of the main entrance.
Is there a bag storage?
There is staffed bag storage subject to availability in a nearby area outside Malmö Arena at the cost of 75 SEK / bag. Make sure to have your ticket ready - you need to show a valid ticket when handing in your bag.
Payment by card and Swish.
Address: Hyllie Vattenparksgata 1
Find bagstorage here
Bag storage opens:
5 PM before evening shows
12 PM before afternoon shows (with the exception of Saturday May 11th 11 AM)
Bag storage closes:
1 hour after show end
Are there cloak rooms in the arena?
No, there are no cloak rooms in the arena.
Do you accept cash payment in the arena?
No, Malmö Arena is a cashfree arena and therefore only accept payments by card.
Where can I ask about forgotten items?
Inquiries about forgotten belongings can be made Monday-Friday 8 AM to 4 PM (closed for lunch (12 noon-1 PM) by email info@malmoarena.com or tel. +46 40-642 04 00. We cannot guarantee that forgotten items will be found and collected.
Is it permitted to smoke in the arena?
Smoking is not permitted in Malmö Arena. This also applies to e-cigarettes. Smoking is allowed in a marked area in outside the main entrance, but once you have enterred the arena it is not allowed to exit if you want to re-enter.
I have a wheel chair ticket. What do I need to know?
Guests in wheelchairs or with other disabilities are welcome to the door furthest to the right in the main entrance for the easiest entry.
Once inside the arena, the wheelchair spaces are located in sections A1-A4 and A17-A20. Go to one of these sections and you will receive further help from our hosts.
Does Malmö Arena have baby cushions available for hire?
No, and it is not permitted to bring your own cushions into the arena.
How high is the sound level?
The sound level can be high. Concertgoers are themselves responsible for taking precautionary measures.
Do you sell hearing protection at the arena?
Yes, you can buy ear plugs in the kiosks.
What is not permitted to bring to the arena?
See prohibited items list.
Can I bring flags/signs/banners to Malmö Arena?
Only, participating countries official nation flags and Rainbow flags, max 1 m x 0,5 m accepted. (Flag sticks regardless of length not permitted).
Signs and banners not permitted.
I have standing floor ticket. Where do I enter?
Go to the entrance marked with "Standing floor A and B", or "Standing floor C, D, E" depending on the section you have ticket to and get your wristband.
Once inside you will find information about which doors that lead to the different sections on large wall signs.
Can I bring a pram into the arena?
No, prams/baby carriers or similar are not permitted.
Where can I file a complaint regarding the event?
Contact staff in the venue if you are having any issues. All complaints must be handled on site - after the event your seats/tickets will be considered approved.
Furthermore you can contact us on email: info@malmoarena.com F
Can I enter and re-enter the arena?
How long is the show?
Is there an accessibility access
Can I bring a power bank into the arena?
Yes, power bank max 20000 mAh is permitted.
Can I bring my wheelchair battery into the arena?
Question 1
Yes, as long as it is an official ID document with a photo.
FAQ: Food & Beverage
Is it allowed to bring food and beverage from outside into the arena?
It is not allowed to bring food or beverages into the arena. We here summarize the reasons for this:
- In our own control program regarding food and beverage we have a responsibility to secure that food and beverages that are being consumed in Malmö Arena is being handled in a hygienic and good way.
- At many events the artist’s or the production’s security organization doesn’t allow food and beverage being brought in. The reason for this is that thru a security perspective it is impossible to secure that for example alcohol or flammable liquids not are being brought in.
- Our liquor license is based on that we have control of age, serving areas and sobriety.
If there is a need for special diet our ambition is to always be accommodating and find solutions as long as it’s possible. Email us at security@malmoarena.com and we will try to coordinate it.
Are there any bars?
Yes, there are several bars in the foyers in the arena. The bars are open in connection with all shows.
There are also bars in the Festival area outside of the main entrance of Malmö Arena. A ticket to that day's show is required to enter the area.
Can I book a table at Malmö Arena?
No, during Eurovision it's not possible.
Can I pay with cash at Malmö Arena?
No! Malmö Arena is a cashless Arena and you can only pay by card both inside and at the festival area outside.
Can I buy sweets, snacks, popcorn, food and beverage?
Yes, in a gated festival area outside Malmö Arena there will be food trucks, bars and DJs to get into the Eurovision spirit. A valid ticket to the next show is required to enter the area.
The festival area opens:
5 PM before the evening shows
12 noon before the afternoon shows (except Saturday 11 May at 11 AM)
The area closes when the show starts.
Once you enter Malmö Arena, there are 24 kiosks located in the foyers of the arena. The kiosks offer hot food such as hamburgers and sausages made from Swedish meat, as well as a wide range of drinks, snacks, popcorn and sweets. Vegetarian and gluten-free options are available.
Kiosks and fast food are open in connection with all shows.
Welcome both to our Festival area and the kiosks!
Can I buy food and drinks before the entrance opens?
Yes, in a gated festival area outside Malmö Arena there will be food trucks, bars and DJs to get into the Eurovision spirit. A valid ticket to the next show is required to enter the area.
The festival area opens:
5 PM before the evening shows
12 noon before the afternoon shows (except Saturday 11 May at 11 AM)
Welcome!
The area closes when the show starts.
Malmö Arena is a cashfree arena and therefore only accept payment by card.
FAQ: Tickets
How are purchased tickets being delivered?
Tickets purchased through Ticketmaster are delivered via email, and you will always find the tickets in your Ticketmaster account.
Please note that when you receive the tickets sent by email, you will also receive a confirmation of the purchase, which is not your ticket - only confirmation of the purchase. With the confirmation email comes a separate email with the tickets attached.
If you can't find your tickets, you can always contact either Ticketmaster or us at Malmö Arena before your event, and we will help you.
Where can I find the Ticket Office?
The ticket office is located outside, in front of Malmö Arena's main entrance. This area is only accessible if you have a ticket to that day's show.
If you want to buy a ticket for Eurovision, go to www.ticketmaster.se
Which are the opening hours for the Ticket office?
The Box Office opens:
- at 5 PM before evening shows
- at 12 noon before afternoon shows (except for Saturday May 11 at 11 PM)
The Box Office closes when the show starts.
Can I buy a second hand ticket?
Therefore, keep in mind that the only way to guarantee that you are paying for a genuine ticket is to buy from authorized platforms.
If you still buy tickets on the secondary market, keep this in mind:
• Be careful about giving out your card number, especially to companies and people you have not done business with before or know
• Be wary of offers that are too good to be true - it could be a fake ticket
• Be vigilant if the counterparty pressures you to complete the deal
• Avoid paying in advance if you buy from private individuals
• If possible, you should meet the seller and get the ticket in person
• The fact that the seller gives out his social security number or account number does not protect you from being cheated
• Check that the money goes to the person you were in contact with when you pay with Swish
Did you purchase your ticket/s second hand?
To be completely safe, always buy tickets at www.ticketmaster.se
How can I preapare before entering?
In order for you and your party to enter the arena quick and easy, we urge you to log in to your Ticketmaster account in good time to download your tickets to your mobile phone - preferably 24 hours before the event starts. When you download the tickets to your phone, they will be ready in offline mode - which means you don't have to rely on an internet connection (which often gets overloaded at the entrance). Also increase the brightness on your moboile.
You can also bring the printed ticket.