FAQ - Questions & Answers

Below are some of the frequently asked questions we receive.
Click on the question to view the answer.


FAQ: Visit Malmö Arena

You will find practical information and routes under Getting here, complete with maps.
There are taxi ranks right alongside Malmö Arena.

The restaurants open no later than 2 hours prior to the start of a performance/event. For those who do not have a table reservation in any of our restaurants, the foyer opens approximately 1,5 hour prior to the start of a performance/event.

At some events there are cloakrooms available. The fee 25 SEK incl. VAT can be paid with card. Malmö Arena is not responsible for loose items and valuables in the stored garments. If you lose your number ticket you are asked to wait until the cloakroom is empty.

Sophisticated camera equipment and audio/visual recording equipment is not allowed at any music performances (see reverse of ticket). At some concerts, no photography at all is allowed and searches may be carried out at the main entrance.

No!
Malmö Arena is a cashless Arena and you can only pay by card.

Enquiries concerning lost items may be made Monday-Friday on phone.: +46 (0)40-642 04 00.

Smoking is not permitted in Malmö Arena. This also applies to e-cigarettes. For selected performances, a special smoking area will be opened. Further information regarding the specific performance you are attending is available from the duty attendant.

For sporting events and selected concerts/performances, there will be a total of 53 reserved places for spectators in wheelchairs and the same number of places for those accompanying them. For concerts and other events where the stage is relocated, the number of wheelchair places is subject to change. For wheelchair reservations, please call +46 (0)77-578 00 00.

No, but you are welcome to take your own baby cushions into Malmö Arena.

The sound level at some concerts can be high. Concertgoers are themselves responsible for taking precautionary measures.

Yes, ear plugs and music plugs are being sold inside the arena.

Yes, the venue has a limited number of hearing amplifiers to lend. These need to be pre-booked contacting Malmo Arena booking +46 (0) 775-78 00 00.

For the time being it is not possible to organise study visits or guided tours.

  • No food or drinks from outside the arena are allowed. 
    If we consider a person to be too intoxicated, he/she will not be allowed to enter Malmö Arena. 
  • No camera or recording devices and/or selfiesticks are allowed
  • No pets of any kind are allowed.
  • All types of bulky items, such as big umbrellas, camp chairs, big bags/luggage/backpacks over the limit of 40x40x20 cm are not allowed.

Before entering the arena, there will be a security check.

Be aware that above rules apply unless there is other information on each events own eventinformation.

We follow the recommendations from The Public Health Agency of Sweden.

Read more at: www.folkhalsomyndigheten.se

Parkett is situated on the arena floor - in front of and on the same floor level at the stage.

Let our staff know at the event and we might be able to help you right away. Furthermore, you can contact us on email: info@remove-this.malmoarena.remove-this.com

Note that even though you have bought a seat in the arena - we can not guarantee that the people in front of you will remain seated during a whole concert.

FAQ: Food & Drink

It is not allowed to bring food or beverages into the arena. We here summarize the reasons for this:

  1. In our own control program regarding food and beverage we have a responsibility to secure that food and beverages that are being consumed in Malmö Arena is being handled in a hygienic and good way.
  2. At many events the artist’s or the production’s security organization doesn’t allow food and beverage being brought in. The reason for this is that thru a security perspective it is impossible to secure that for example alcohol or flammable liquids not are being brought in.
  3. Our liquor license is based on that we have control of age, serving areas and sobriety.

If there is a need for special diet our ambition is to always be accommodating and find solutions as long as it’s possible. You can always contact our restaurant, restaurang@remove-this.malmoarena.remove-this.com latest 2 days prior to your visit to the arena.

Our restaurants are only open in connection with performances/events and from 2 hours prior to the start of the performance/event. 

Percy’s restaurant is open daily between 11.30 a.m. and 1.30 p.m. except for summer months.

Table reservations must be made no later than 2 days in advance of an event.

Table reservations may be made by e-mail to restaurang@malmoarena.com or by phone on +46 (0) 40-642 04 44.
Our telephone hours are: Monday-Friday 9 a.m.-4 p.m., Saturday - Sunday (only when performances/events are taking place) from 11 a.m. until 2 hours prior to the start of the performance/event.

We always send a confirmation by e-mail showing the restaurant, date and time of your reservation.

Your bill is presented on finishing your meal and may be settled by card payment.

Yes, there is always an alternative menu for children.

FAQ: Food & Drink - Orders online

Go to the event you wish to attend and click on, Book here! Then follow all the steps until your booking is complete and payment has been accepted. You will then receive confirmation to the email address specified.

Click here to access the online booking system.

To ensure your booking is confirmed, you have to pay directly. You can pay with either a bank card or a credit card.

Yes, if it is within the guidelines of our cancellation policy, your money will be returned to the account from which it was taken.

Cancellation must be made in writing to restaurang@remove-this.malmoarena.remove-this.com no later than 15.00, 2 days before the event, otherwise your card will be charged.

When ordering through Pej, the payment is handled by Stripe, an external payment company. They are processing our transactions and all information around them. We don’t save any credit card information - neither locally in the application nor at an external server. Stripe is an admittedly payment system that operates in more than 100 countries, helping more than 100 000 companies and handle billions of transactions yearly. You may always remove any information Pej handle.

FAQ: Tickets

Tickets purchased through Ticketmaster can be delivered as follows:

Mobile ticket: the ticket is sent via sms to your mobile telephone. Alternatively, you will receive your ticket by e-mail which you then print out yourself. Please note that all tickets must be printed out. 
Postal distribution: the ticket is sent by letter.
Ticketmaster agents: at present there are approximately 65 agents (see FAQ question below).

You can pick up your tickets at the box office at Malmö Arena: Monday-Friday 13:00–17:00 (ordinary work day), and 2 hours before the event.

The box office at Malmö Arena is a Ticketmaster agent and is open: Monday-Friday 13:00–17:00 (ordinary work days), and 2 hours before the event.

Address: Arenagatan 17

Other agents in Malmö: FOLK å ROCK, Lilla Torg and DIREKTEN at Kronprinsen.

Click here for a list of all Ticketmaster agents in Sweden

Malmö Arena cannot guarantee the authenticity of second hand purchased tickets. To be on the safe side, always buy your tickets from authorized agents.

For information about our events: Click here