Below are some of the frequently asked questions we receive. Click on the question to view the answer.
You will find practical information and routes under Getting here, complete with maps.
There are taxi ranks right alongside Malmö Arena.
For sporting events and selected concerts/performances, there will be a total of 53 reserved places for spectators in wheelchairs and the same number of places for those accompanying them. For concerts and other events where the stage is relocated, the number of wheelchair places is subject to change. For wheelchair reservations, please call +46 (0)77-578 00 00.
Yes, ear plugs and music plugs are being sold inside the arena.
-No food or drinks from outside the arena are allowed.
If we consider a person to be too intoxicated, he/she will not be allowed to enter Malmö Arena.
-No camera or recording devices and/or selfiesticks are allowed
-No pets of any kind are allowed.
-All types of bulky items, such as big umbrellas, camp chairs, big bags/luggage/backpacks over the limit of 40x40x20 cm are not allowed.
Before entering the arena, there will be a security check.
Be aware that above rules apply unless there is other information on each events own eventinformation.
We follow the recommendations from The Public Health Agency of Sweden.
Read more at: https://www.folkhalsomyndigheten.se/livsvillkor-levnadsvanor/miljohalsa-och-halsoskydd/inomhusmiljo-allmanna-lokaler-och-platser/buller/hoga-ljudnivaer/fragor-och-svar-om-hoga-ljudnivaer-fran-musik/#g
Let our staff know at the event and we might be able to help you right away. Furthermore, you can contact us on email: firstname.lastname@example.org
Note that even though you have bought a seat in the arena - we can not guarantee that the people in front of you will remain seated during a whole concert.
It is not allowed to bring food or beverages into the arena. We here summarize the reasons for this:
1. In our own control program regarding food and beverage we have a responsibility to secure that food and beverages that are being consumed in Malmö Arena is being handled in a hygienic and good way.
2. At many events the artist’s or the production’s security organization doesn’t allow food and beverage being brought in. The reason for this is that thru a security perspective it is impossible to secure that for example alcohol or flammable liquids not are being brought in.
3. Our liquor license is based on that we have control of age, serving areas and sobriety.
If there is a need for special diet our ambition is to always be accommodating and find solutions as long as it’s possible. You can always contact our restaurant, email@example.com latest 2 days prior to your visit to the arena.
Go to the event you wish to attend and click on, Book here! Then follow all the steps until your booking is complete and payment has been accepted. You will then receive confirmation to the email address specified.
Cancellation must be made in writing to firstname.lastname@example.org no later than 15.00, 2 days before the event, otherwise your card will be charged.
When ordering through Pej, the payment is handled by Stripe, an external payment company. They are processing our transactions and all information around them. We don’t save any credit card information - neither locally in the application nor at an external server. Stripe is an admittedly payment system that operates in more than 100 countries, helping more than 100 000 companies and handle billions of transactions yearly. You may always remove any information Pej handle.
Tickets purchased through Ticketmaster can be delivered as follows:
Mobile ticket: the ticket is sent via sms to your mobile telephone. Alternatively, you will receive your ticket by e-mail which you then print out yourself. Please note that all tickets must be printed out.
Postal distribution: the ticket is sent by letter.
Ticketmaster agents: at present there are approximately 65 agents (see FAQ question below).
You can pick up your tickets at the box office at Malmö Arena: Monday-Friday 13:00–17:00 (ordinary work day), and 2 hours before the event.
The box office at Malmö Arena is a Ticketmaster agent and is open: Monday-Friday 13:00–17:00 (ordinary work days), and 2 hours before the event.
Address: Arenagatan 17
Other agents in Malmö: FOLK å ROCK, Lilla Torg and DIREKTEN at Kronprinsen.
Click here for a list of all Ticketmaster agents in Sweden
You can purchase a giftcard at ticketmaster.se
Click here for more information